Customer Survey | Silver Lakes ARC | Mercedes-Benz Repairs Pretoria

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COMPLETE OUR SURVEY

RATE OUR OVERALL SERVICE

At Silver Lakes ARC we pride ourselves to deliver excellent customer service that you as our valued client deserves.

We repair your vehicle to the highest standard of quality to give you peace of mind.

We would appreciate a few minutes of your time to complete a quick survey.

Your valued feedback is essential for us to maintain a high standard of delivery and exceptional Customer Service.

Options: 1 – Poor up to 10 – excellent

* Customer Survey information is completely anonymous and regarded as confidential

Customer satisfaction with the overall experience Customer satisfaction with the overall experience 1 2 3 4 5 6 7 8 9 10

Comfort of the Repair Center waiting area Comfort of the Repair Center waiting area 1 2 3 4 5 6 7 8 9 10

Professionalism of the Repair Center Professionalism of the Repair Center 1 2 3 4 5 6 7 8 9 10

Confidence in Repair Center to take ownership of queries Confidence in Repair Center to take ownership of queries 1 2 3 4 5 6 7 8 9 10

Repair Centre’s ability to keep to the agreed times Repair Centre’s ability to keep to the agreed times 1 2 3 4 5 6 7 8 9 10

Keeping customers informed on the progress of the repair work Keeping customers informed on the progress of the repair work 1 2 3 4 5 6 7 8 9 10

Work agreed on fixed correctly the first time Work agreed on fixed correctly the first time 1 2 3 4 5 6 7 8 9 10

If any complaints, customer satisfaction with the way in which complaint was resolved If any complaints, customer satisfaction with the way in which complaint was resolved 1 2 3 4 5 6 7 8 9 10

Customer contacted after the repair to determine satisfaction Customer contacted after the repair to determine satisfaction 1 2 3 4 5 6 7 8 9 10